Shipping and Contact Information
If you have any questions regarding your order, please contact me at firstname.lastname@example.org. I only provide email support at this time.
Hours of Operation: Monday - Friday 9am - 5pm PT
PO Box 13362
I strive to fulfill orders within 2-3 business days. If you put an order in on a Friday, I will see it on Monday. I'm a small operation so please be patient. Priority Mail is not a time-guaranteed service. While it usually takes 3-7 days from shipment date, there is no refund if it takes longer.
I DO NOT SHIP TO HOTEL ADDRESSES. I apologize if this is an inconvenience to you, but I have had too many orders gone "missing." Please use a physical mailing address or PO Box only.
When you place an order you will receive an e-mail confirmation as well as an email when something has shipped. US domestic orders will receive a tracking number. I ship both Domestic and International orders using USPS Priority Mail (note, tracking numbers only provided on orders weighing more than .5 lb).
In most situations you should receive your order within 3-7 business days of shipping. For very large orders, please allow up to two weeks. I offer FREE Domestic shipping on select items, however, if you're in a time crunch and need it sooner, use the contact form with the heading "Shipping" to discuss options and purchase additional postage.
The minimum transit time for international shipping is 3-4 weeks (yes, even to Canada). I ship to all international countries.
If you aren't completely satisfied with my products, I will issue you a refund. However, you will be required to ship the product back to me before I will process the refund, less the shipping. Please include the original invoice or order number.
No returns/refunds given after 60 days.
*If item is damaged, please place process a claim through the shipping company. We are not responsible for stolen, or damaged items. We will be more than happy to send out a replacement once claim has been made.
If you're interested in purchasing wholesale please contact me at email@example.com.